Do you feel like airlines have lost sight of the customer? Yeah, me too.
Forget about the impacts of 9/11 and the recession, I still feel like airlines are sticking it to the customer. Cramped seating so they can make a few extra bucks, no free food (except junk), low grade beverages, negative attitudes, baggage fees, lost bags, delayed bags, supply/demand price gouging...I could go on. But what's a passenger to do about it? Simple--TALK ABOUT IT. Share your experience not only with the offending airline, but warn other passengers too. If you aren't already sharing your stories about flying experiences on social media, now is the time to start. We've all seen the news coverage of the larger issues, like people with reserved seats being dragged off planes, disgruntled passengers that airlines dismiss because they are frequent flyers, etc. But the more we all just 'sit and take it' in terms of the lesser, but still negative, aspects of customer service, the more airlines get away with it. Remember, the airlines are competing with each ...