When we travel by air, we're not just paying for a ticket, we're paying with our energy and patience (the proverbial 'blood, sweat and tears'). And if you travel often like I do (roughly twice a month), one
of the most stressful parts of travel is the boarding process—unless you’re in
first class of course. From the fact that you often can’t even hear which group
they’re calling (some show this on a screen, which is helpful), to struggling
to get your bag down the narrow aisle, to finding that the overhead bins are
completely full (and having to put your bag in a bin in a row behind you), to the
walk of shame on
airlines without assigned seating, to feeling like a sardine once you actually get
into your (regular coach) seat. Those of us who traveled before 2001 know that
it hasn’t always been this complicated and uncomfortable.
Let’s start with getting on the plane. Each airline has a
different process—each with their pros and cons—but I don’t think any of them
have quite gotten it right. It would be nice if it was consistent across
airlines, but the FAA doesn’t seem to want to touch airline
customer service in general, so let’s not go there. To help you prepare, below
are links to the boarding processes by airline:
- Alaska/Horizon/SkyWest: https://www.alaskaair.com/content/travel-info/flight-experience/our-boarding-process
- American: https://www.aa.com/i18n/travel-info/boarding-process.jsp
- Delta: https://www.delta.com/content/www/en_US/traveling-with-us/onboard-services/boarding-priority.html
- Frontier: https://www.flyfrontier.com/travel-information/at-the-airport
- Hawaiian: http://hawaiianair.custhelp.com/app/answers/detail/a_id/813/~/boarding-by-zones
- Jet Blue: https://www.jetblue.com/at-the-airport/special-assistance/boarding-process/
- Southwest: https://www.southwest.com/html/travel-experience/boarding-the-plane.html
- Spirit: https://customersupport.spirit.com/hc/en-us/sections/200447886-Online-Check-In-Boarding-Pass
- United: https://www.united.com/web/en-US/content/travel/airport/boarding-process.aspx
- Virgin America: See Alaska Airlines
I’m all for the disabled, active duty military and parents
with small kids getting on first, but I’m not sure why airlines with assigned
seating need to let those near the front of the plane board first. They already
paid more for the nicer seat, better food and (sometimes) free drinks. However,
I think that if, after letting the aforementioned disabled, etc. board first, airlines
should simply board from back to front. After all, who wants to sit on the
plane for longer than normal anyway? Frankly, it’s unhealthy. Plus, this
virtual ‘caste system’ of boarding for the airlines with assigned seating is demeaning—and I’m someone who typically
sits in premium. And if you fly Southwest, which herds you on like cattle, and you don't check in right at the 24 hour advance mark (or pay for early bird check in), you're totally screwed.
The only reason I want to board early now is because there
is so much carry on luggage that I risk not having space for my bag. Every damn
flight is ‘completely full.’ If airlines would start rewarding vs. punishing
passengers by charging fees for checked luggage, the volume of carry on luggage
would decrease, and both boarding and deplaning time would speed up. I know
that some airlines will (much to your chagrin) sometimes force you to check
your bag if all bins are full or your bag is too larger, and not charge you for
it. But if they didn’t charge for checked bags to begin with, that wouldn’t be
an issue. Before airlines started charging for checked bags, I don’t recall
there ever being an issue with too many bags in the overhead bins.
Of course, some of us choose to carry on for different
reasons. I’ve had issues with bags getting temporarily lost (AKA delayed),
even destroyed, so I have trust issues. I also have very little patience (hence
this blog post), so I don’t want to have to wait for my suitcase at baggage
claim. My goals with flying are to get in and out as quickly and efficiently as
possible. But this is usually for work trips. When I’m on vacation, I don’t
care quite as much and frankly, I’d be happy to have a lighter load both in the
airport and on the plane.
So what do you think would speed up the boarding process?
Leave a comment below, I’d love to hear your thoughts!